Recover the revenue your phones are losing.
Traackon is an AI operating layer for dealerships that captures missed calls, reactivates dormant customers, books service, parts, and sales appointments — and dispatches concierge pickup so customers never say "I’m too busy."
Works with your DMS on day one via CSV — direct API integrations available
Your dealership already paid to acquire these customers. You’re just not finishing the conversation.
Service calls die on hold
Service advisors juggle the drive lane, the parts counter, and a ringing phone. The phone usually loses.
After-hours calls vanish
30–40% of your inbound service traffic comes in when nobody is at the desk. That revenue walks across the street.
Dormant customers sit unused
Thousands of customers in your DMS haven't been touched in 12+ months. Each one is a booked appointment you're not making.
Parts requests get lost
Counter staff are slammed, voicemails pile up, and quotes never go out. Trade accounts switch suppliers.
Sales leads go cold in 5 min
Speed-to-lead is the #1 conversion variable. By the time your BDC calls back, the customer is on three other lots.
"I'm too busy" kills bookings
Customers don't hate your shop. They hate driving across town and waiting 4 hours. Convenience is the unlock.
Not just an AI receptionist. An operating layer that finishes the job.
Most AI tools stop at "Hi, how can I help you?" Traackon combines AI communication with your customer database and real-world dispatch — so a missed call becomes a booked RO becomes a picked-up vehicle becomes recovered revenue.
Capture every call
Traackon answers, follows up on misses, and works after hours — voice and SMS, 24/7.
Identify the customer
Match the caller against your DMS by phone, name, VIN, or vehicle. Personalize every conversation.
Book the appointment
Service, parts, sales — book directly into the right calendar with the right advisor.
Dispatch concierge pickup
If the customer is too busy, a Traackon driver picks up the vehicle, returns it after service, and texts photos at every step.
Track recovered revenue
See exactly how many ROs, parts orders, and sales appointments the AI recovered — and what they were worth.
One platform. Every revenue department.
Start with service — the fastest ROI — then turn on parts, sales, and BDC modules as you go.
Fill the bays. Recover declined work.
- Missed-call recovery (voice + SMS, under 60 seconds)
- After-hours appointment booking
- Oil change, tire swap, recall outreach
- Inactive customer reactivation (12+ months)
- Declined-services follow-up
- No-show recovery + same-day rebook
- Concierge pickup/dropoff coordination
Capture every parts inquiry. Notify on arrival.
- Inbound parts call intake (VIN + part)
- Trade account & wholesale order capture
- Order status updates by SMS
- Parts-arrived notifications
- Pickup scheduling + Traackon delivery routing
- Service-to-parts internal handoff
Sub-60-second response on every lead.
- Web form & third-party lead auto-response
- Test drive booking on the first contact
- Trade-in interest capture & appraisal scheduling
- Dead lead reactivation campaigns
- Missed sales call recovery
- Finance appointment booking
An always-on second shift for your BDC.
- Outbound campaigns at scale
- Appointment confirmations + reminders
- Service reminders + recall outreach
- Review requests + CSI follow-up
- Sales nurture sequences
- Customer reactivation
Your DMS already has the customers. We make it talk.
Connect or import your existing customer database so Traackon recognizes callers, matches vehicles, and personalizes every conversation. Start with a CSV in under 10 minutes. Direct API integrations available for Tekion, VinSolutions, and Xtime.
"Hi John, I see you’re calling about your 2021 F-150. Are you looking to book service, check on an appointment, or speak with parts?"
Customers don’t hate your shop. They hate the inconvenience.
Every other AI dealership tool ends at "appointment booked." Traackon goes one step further. When a customer says "I don’t have time," our AI offers concierge pickup. A Traackon driver picks the vehicle up from the customer’s home or workplace, the dealership services it, and we return it the same day.
The ROI is embarrassing.
If one recovered repair order is worth $300–$800, Traackon only needs to recover a handful of appointments per month to pay for itself.
- ~25 missed service calls / week
- ~$412 avg repair order
- ~30% would have booked if reached in <5 min
- ~30 appointments / month
- ~$12,360 in recovered ROs
- + pickup margin on ~10 concierge jobs
See every recovered call, booked RO, and dispatched vehicle in one place.
Built with operators, not marketers.
We recovered 31 service appointments in the first 30 days. Concierge pickup is the unlock — our customers had no idea we offered it.
Service Director · Domestic franchise dealer
Our BDC was missing 40% of after-hours calls. Traackon caught all of them and booked 18 the first week.
Fixed Ops Director · Multi-rooftop group
The parts side is the surprise. Three trade accounts came back because we finally returned their calls.
Parts Manager · Import franchise
Illustrative early-stage quotes. Named dealer references available after first deployments.
Priced to be obvious.
Setup once. Monthly platform. Pay per recovered appointment and concierge job.
- Service module (missed calls + booking + reactivation)
- CSV / Google Sheets import
- Twilio + Retell voice + SMS
- Up to 1,500 AI minutes / mo
- $25 per recovered appointment
- $75 per Traackon concierge job
- Dedicated onboarding (14 days to live)
- Everything in Single Rooftop, plus:
- Parts intake + arrival notifications
- BDC outbound campaigns (unlimited)
- Up to 5,000 AI minutes / mo
- DMS connector (CDK Drive / Service or alt.)
- Service advisor calendar two-way sync
- Native Traackon dispatch dashboard
- Weekly performance review
- Everything in Fixed Ops Full Stack
- Sales lead response + test drive booking
- Multi-rooftop reporting + roll-up
- Group-level dispatch routing via Traackon
- SLA-backed support
- Custom DMS integration project
- Optional white-label
Founding-customer pricing locked for 12 months. After that, you keep the rate or take whatever’s better.
Questions dealers ask before signing.
Does this replace my staff?
No. Traackon handles repetitive follow-up, after-hours calls, and missed opportunities your advisors don't have time for. Your staff focuses on the customers in front of them; Traackon handles everyone else.
Can it work without full DMS integration?
Yes. Most dealerships go live in 14 days using CSV uploads, call forwarding from your main service line, and our workflow automations. Deeper DMS integrations onboard in parallel.
Can it connect to CDK or other DMS systems?
Traackon supports Tekion, VinSolutions, Xtime, CDK, Reynolds, PBS, and DealerSocket. Enterprise DMS access requires dealership approval — we handle the heavy lifting.
Does it only work for service?
Service is the first module because it has the clearest ROI, but parts intake, sales lead response, BDC outbound, and collision/body shop are all available.
How does the pickup/dropoff actually work?
Concierge pickup runs on Traackon's existing logistics dispatch — the same network we already run for commercial clients. A vetted driver picks up the vehicle, photos and timestamps are captured, the vehicle is serviced, and we return it.
Is it white-label?
Group customers can white-label the platform as the dealership's own concierge brand. Traackon's dispatch layer stays in the background.
How long does it take to see ROI?
Most dealerships book their first recovered appointment within 48 hours of going live. Typical break-even is week 2 of month 1.
Stop losing revenue to your own phones.
We’ll review your last 30 days of missed calls on a 20-minute video call and show you exactly what Traackon would have recovered. No deck. No fluff. If the math works, you sign. If it doesn’t, you don’t.